Frequently Asked Questions
Everything you need to know about shopping with HORSEMAN.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
HORSEMAN accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's progress in real-time.
Do you offer a warranty on your products?
Yes, all HORSEMAN products are covered by a 1-year limited warranty against manufacturing defects to ensure the highest quality standards for our customers.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we offer a 1-hour window after purchase for any changes or cancellations. Please contact our customer service team immediately for assistance.